Service Delivery Policy

Remote Service Delivery — No Physical Shipping

terminal.glass Pilot and similar NoCloudGPT installation offers are delivered as attended remote technical services. No physical computer, server, storage device, disc, USB drive, or packaged software is shipped.

Customer-provided host

The customer provides and controls the supported Ubuntu LTS computer, server, virtual machine, or supported cloud instance on which the service is performed.

Scheduling

After purchase, NoCloudGPT coordinates the attended installation with the customer. The customer must be available as reasonably needed to provide authorized access, respond to installation questions, and confirm the target system.

Activation and completion

Software activation and deployment verification occur as part of the attended service. Completion means the purchased installation work has been performed and the deployment has been verified to the extent described in the applicable product offer.

No carrier tracking

Because no physical item is shipped, carrier tracking numbers and physical-delivery estimates do not apply.